A Tenant Relations staff will meet you in your home three months after you move in to perform a tenancy review and unit inspection. This is an opportunity to identify and address any concerns that may have arisen and to develop a plan for success going forward.
MQHS only insures our buildings, not your belongings. We recommend you purchase renter insurance to protect yourself and your belongings in the case of fire, theft, earthquake or other damage.
If your unit has hookup for a washer and dryer, please contact maintenance after installation but prior to using for the first time. They will provide a complimentary inspection to ensure proper connection and therefore reduce the risk of water damages which you could be liable for. If there are shared laundry facilities at your [...]
It is your responsibility to connect electricity (BC Hydro) and gas (Fortis BC) (if applicable) at your unit from the date of your move in and to keep it connected throughout your tenancy.
Prior to your move in a new lock will have been installed to your unit. We keep master keys to all our units. You must therefore not change your lock or add security devices without prior written approval. If you need your lock changed please submit a written request to the maintenance department. There will [...]
A member of our Tenant Relations Department will visit with you in the early days of your tenancy to go over info relevant to your tenancy and to give you an opportunity to ask questions.
Prior to your move in, maintenance will email you an inspection sheet for your unit that has been prefilled by Staff and instructions for your move in. At the time of your move out, the condition recorded on this form will be used to compare to the current condition of your unit which will determine [...]
